Frequently Asked Questions

Frequently Asked Questions

Problems are unlikely to arise when on a guided Kenyan safari. H&H TRAVEL GROUP makes it a point to know the locations we visit, decreasing traveler risk. However, we cannot accept responsibility for your items. It is prudent to take measures on your journey, especially while going through metropolitan areas.

H&H TRAVEL GROUP takes pleasure in collecting accurate information about our locations. We also make every effort to ensure that all information and correspondence is as accurate as possible.

International flights are NOT included in our packages.

Your H&H TRAVEL GROUP guide will be at the airport for all your inbound flight to Nairobi (Jomo Kenyatta International Airport)

After we have provided you with a confirmation e-mail for your booking with us, you may book your flight.

Once you have completed and submitted your sign-up form, you will receive this information. Otherwise, you may find it on each trip’s information page.

Double occupancy accommodations offer two double/single beds in one room that will be shared by two travelers. If you join alone, you will be partnered with another single traveler. Single occupancy rooms are private rooms with one huge double bed and just one tenant. There is an extra cost for single occupancy accommodations.

Yes, private rooms are available for an extra cost on all trips. On your registration form, select “Single occupancy.” Please contact us if you have already paid for double occupancy and wish to upgrade. Private rooms are  limited 

Yes! We welcome all sorts of travelers; this will be one of the most unforgettable experiences of your life; you will meet other solo travelers who share your interests. The setting is balanced and ideal for solo travelers. You will undoubtedly depart with lifelong memories and friendships.

Travel insurance is now required to participate in a trip with us. We strongly advise that every traveler obtain travel insurance with trip cancellation coverage. In the odd event that a trip is postponed or canceled, we will NOT accept responsibility for any unforeseen situations, cancellations, penalties, or hassles for flights and other charges. Travel insurance with trip cancellation coverage is necessary for all journeys.

Long pants, a fleece jacket or warm sweater, a waterproof windbreaker, T-shirts, shorts, or any other warm-weather clothing, a wide-brimmed hat, and comfortable walking shoes are all recommended for outdoor comfort. Clothing in khaki, brown, or beige tones is recommended. Sunscreen, lip balm, sunglasses, bug repellent (which we recommend purchasing locally), a camera with zoom and wide-angle lens, additional memory cards or film, spare batteries, and binoculars are other necessities for safari.

We are a small group travel service with a range of 4 – 18 travelers depending on the itinerary. Your host can always provide you with a group number update.

Never leave cameras or hand luggage unattended in a vehicle or in a hotel lobby. Never carry anything valuable (including prescriptions) in your checked baggage.

Because you will be traveling in trucks and tiny aircraft with limited luggage capacity, you must bring a SOFT BAG WITHOUT WHEELS.

Most dietary requirements can be accommodated if we request them in advance. You should keep in mind that many of the safari camps you will visit are literally in the middle of nowhere. 

Kenya uses the Kenyan shilling as its official currency (KES)
You may not be able to use your card everywhere you go in Kenya. Credit and debit cards are likely to be accepted in major cities and tourist areas. Visa is the most widely accepted credit card, but Mastercard/Maestro/Cirrus and American Express are also widely accepted in international chains and tourist areas. There may be issues with card payment terminals in stores as well as ATM connectivity, so it’s always a good idea to have an alternate form of payment on hand. Don’t worry, your guide will give you sound advice.

This is one of the most frequently asked questions prior to departure: What should we leave as a gratuity? However, gratuities are optional. It is customary to tip 10% of the bill at restaurants, taxi drivers, and local guides and drivers. GUIDE / GAME RANGER USD 10 per day per person USD 5 PER PERSON PER DAY FOR GENERAL CAMP STAFF

A hotel safe can be used to store passports and valuables. Bring a photocopy of your passport and any visas. The majority of urban shops and hotels accept credit cards (Visa and MasterCard are the most common). You will need cash for local markets, so as with any trip, keep cash in a zip pocket or travel wallet – and avoid carrying large amounts when possible.

Only children over the age of five are permitted to go on safari. There are, however, a number of lodges that welcome younger children. We have organized numerous family safaris that have proven to be wonderful educational experiences for children. H&H TRAVEL GROUP  can recommend lodges that specialize in children.

At the parks and lodges recommended by H&H TRAVEL GROUP for your safari, you will have numerous opportunities to see elephants, lions, rhinos, leopards, and buffalo. Other wildlife you may encounter include antelope, hippopotami, crocodiles, primates, various reptiles, and over 400 bird species. Not to mention the spectacular flora and fauna! Because Africa is the last great wilderness, each day of your safari will reveal new and magical sights. You might even catch a glimpse of the elusive five.

Sunblock and a wide-brimmed hat are strongly recommended, especially between the hours of 10 a.m. and 4 p.m., regardless of cloud cover or an individual’s complexion. Sunglasses are also recommended because the African sun can be significantly stronger than what guests are used to.

Please check with your doctor on what inoculations you require.

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Greec Towers ,Thika Road ,C2, Nairobi ,Kenya

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